Terms of service

Last updated: 14 October 2026

1. Who we are

SAMA Transportation is a trading name of Agency Trip Sama for Travel and Tourism (Pty) Ltd, registration number 2024/121336/07, registered office 7 Barend Road, Lansdowne, Cape Town 7780, South Africa. We are an accredited tourist transport operator. You can reach us on WhatsApp at +27 74 800 0002 or at [email protected].

2. Booking

A request sent through our website, WhatsApp or email is not yet a booking. Your booking is confirmed when we confirm the vehicle and driver in writing and you pay through the payment link we send you.

3. Prices

• Prices are per vehicle, not per person, and include the driver, fuel, parking and road tolls such as Chapman's Peak Drive.
• Entry fees, including the Cape Point entry fee, meals, activities and tips are not included.
• From 15 December to 10 January, prices are 15% higher.
• Prices shown in pounds or dollars are converted from rand for your convenience. You pay in South African rand, and your card provider sets the exchange rate it charges you.

4. What each booking includes

• Half day: 5 hours and 100 km.
• Full day within Cape Town: 10 hours and 200 km.
• Long day outside Cape Town: 12 hours and 400 km.
• Garden Route: 300 km a day, with the driver's accommodation and meals included.
• Extra time and distance are charged at the hourly and per-kilometre rates on our price list.

5. Airport pickups

We track your flight and adjust the pickup if it lands early or late. Waiting is free for up to 2 hours after your flight lands. After that, extra waiting is charged at the hourly rate on our price list.

6. Payment

After we confirm, we send a Yoco card payment link. Payments are protected by 3-D Secure. Nothing is charged before we confirm.

7. Changes and cancellation

You can cancel free of charge up to 24 hours before pickup and receive a full refund. If you cancel less than 24 hours before pickup, or do not show up, we refund 50% of the price. Send cancellations on WhatsApp or by email.

We will try to accommodate changes to times, stops or vehicles, subject to availability.

8. Passengers, luggage and child seats

• Sedan: up to 3 passengers and 3 medium suitcases. People carrier: up to 7 passengers and 8 medium suitcases. Luxury van: up to 6 passengers and 8 medium suitcases.
• Please tell us about extra or larger luggage when you book, so we can send the right vehicle.
• Child seats are available on request. The first seat is free and a second costs R150. Please give the ages of children when you book.

9. Safety and conduct

All passengers must wear seatbelts. Our drivers hold Professional Driving Permits and may decline to carry anyone who puts the safety of the driver or other passengers at risk. Smoking is not allowed in our cars. Vaping is allowed only with your driver's agreement and with the windows open.

10. Insurance and liability

Passengers are insured on every trip. We are not responsible for delays caused by events outside our control, such as weather, road closures, traffic or flight disruptions, but we will do our best to keep your plans on track. Nothing in these terms limits your rights under the South African Consumer Protection Act.

11. Law

These terms are governed by the laws of South Africa.